ACCC - Where To Go For Advice or Complaints

Product Details

• Product Type: Forms
• Tags:
  Free Resources
• Description:

  This Where to Go for Advice or Complaints Toolbox Talk is designed to support NDIS providers in developing a safe, consistent, and person-centred approach to informing participants, families, and representatives about their rights and the appropriate pathways for seeking advice, raising concerns, or making complaints. It aligns with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This session is used to raise awareness, promote discussion, and provide clear guidance for managers, employees, volunteers, and contractors on how to direct consumers with disability to the appropriate organisations for advice, advocacy, dispute resolution, or complaints. It reinforces the importance of transparency, accessible information, and ensuring participants understand their rights when engaging with service providers.

  The toolbox talk highlights the importance of supporting participants to speak up, seek assistance, and access independent advice where needed. It encourages respectful responses to feedback and complaints, promotes accountability and continuous improvement, and ensures workers understand their role in supporting participants to navigate complaint pathways safely and without fear of retaliation.

  Suitable for independent support workers, sole traders, unregistered and registered NDIS providers, and medical and allied health professionals across Australia.

  Also known as:

  • Consumer Advice and Complaint Pathways Toolbox Talk
  • Participant Rights and Complaint Support Discussion
  • Consumer Protection and Advocacy Awareness Talk
  • Raising Concerns and Getting Help Session
  • Understanding Complaint Pathways Toolbox Talk