Compliments, Complaints & Feedback Register

Product Details

• Product Type: Registers
• Version: 1
• Tags:
  2.1 Governance and Operational Management 2.2 Risk Management 2.3 Compliance & Quality Management
• Description:

  This fully customisable, comprehensive, and ready-to-use Compliments, Complaints & Feedback Register template is designed to support you as an NDIS provider in developing a safe, consistent, and person-centred approach to record, track, and manage all feedback received from clients, staff, and stakeholders — whether positive (compliments) or negative (complaints) — in a structured and transparent way, aligning with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This template captures all forms of feedback to identify patterns, trends, or recurring issues, supports quality improvement by using feedback to enhance services, systems, and customer experiences, provides a clear record of how feedback and complaints are received, investigated, and resolved, demonstrates that the organisation takes stakeholder concerns seriously and acts on them appropriately, shows all stakeholders that their opinions are valued and helps build trust by providing open channels for communication and demonstrating responsiveness.

  Suitable for independent support workers, sole traders, unregistered & registered providers, medical and allied health professionals across Australia.  

  Also known as 

  • Feedback Register
  • Client Feedback Log
  • Complaints and Feedback Register
  • Customer Experience Register
  • Service Feedback Record
  • Stakeholder Feedback Record
  • Participant Feedback and Complaints Register