Compliment, Complaint, Feedback & Grievance Management Toolbox Talk

Product Details

• Product Type: Toolbox Talks
• Version: 1
• Tags:
  2.5 Feedback & Complaints Management 2.7 Human Resource Management
• Description:

  This fully customisable, comprehensive, and ready-to-use Compliment, Complaint, Feedback & Grievance Management Toolbox Talk template is designed to support you as an NDIS provider in developing a safe, consistent, and person-centred approach to raise awareness among team members about how to properly handle and respond to different types of feedback in the workplace, aligning with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This template ensures that everyone understands the processes for giving and receiving compliments, managing complaints, addressing feedback, and resolving grievances fairly and respectfully. This talk promotes open communication, continuous improvement, teamwork, and a positive workplace culture where people feel valued, heard, and supported.

  Suitable for independent support workers, sole traders, unregistered & registered providers, medical and allied health professionals across Australia.  

  Also known as 

  • Feedback and Communication Awareness Toolbox Talk
  • Handling Compliments, Complaints and Grievances Toolbox Talk
  • Customer and Employee Feedback Toolbox Talk
  • Service Response and Improvement Toolbox Talk
  • Workplace Feedback and Resolution Toolbox Talk
  • Communication and Conflict Resolution Toolbox Talk
  • Voice and Response Management Toolbox Talk
  • Continuous Improvement and Feedback Toolbox Talk
  • Team Feedback and Issue Resolution Toolbox Talk
  • Open Communication and Grievance Awareness Toolbox Talk