Compliment, Complaint and Feedback Policy & Procedures

Product Details

• Product Type: Policies & Procedures
• Version: 1
• Tags:
  2.5 Feedback & Complaints Management
• Description:

  This fully customisable, comprehensive, and ready-to-use Compliment, Complaint and Feedback Policy & Procedures template is designed to support you as an NDIS provider in developing a safe, consistent, and person-centred approach to provide a clear and consistent way for people to share their experiences, whether positive or negative, and for your organisation to respond appropriately, aligning with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This template helps ensure that compliments are acknowledged, complaints are handled fairly and promptly, and feedback is used to improve services and customer satisfaction. This policy and procedures promotes transparency, accountability, and continuous improvement, while strengthening trust and relationships with participants, workers, customers, or other stakeholders.

  Suitable for independent support workers, sole traders, unregistered & registered providers, medical and allied health professionals across Australia.  

  Also known as 

  • Participant Feedback Policy and Procedures
  • Complaints Handling Policy and Procedures
  • Feedback and Resolution Policy and Procedures
  • Service Response and Improvement Policy and Procedures
  • Client Relations and Feedback Policy and Procedures
  • Comments and Suggestions Policy and Procedures
  • Service Excellence and Feedback Policy and Procedures
  • Customer Experience Management Policy and Procedures
  • Stakeholder Feedback and Resolution Policy and Procedures
  • Customer Satisfaction and Response Policy and Procedures