About Us

WHY US

Built by Us, for You — Supporting NDIS Providers with Confidence, Clarity & Care

Whether you're dreaming of opening your own NDIS service or you're already managing an existing one, we understand how overwhelming it can feel. The what, where, who, when, and why of the NDIS — from the Commission and legislation to practice standards, documentation, and day-to-day processes — can be complex and constantly changing. Navigating the NDIS space isn’t easy. With evolving regulations, shifting expectations, and those all-too-common grey areas, it’s no wonder so many providers feel lost or unsure. That’s where we come in. As experienced NDIS consultants and best practice coaches, we’re here to support, guide, and empower you to:

✅ Navigate the NDIS with Confidence - Move through this ever-changing industry with comfort, care, compliance, and consistency — knowing you have expert support by your side.
✅ Start, Register & Grow Your Service - Launch or scale your disability service with clarity and confidence. We help you build an individualised, outcome-focused, and compliant business using smart systems, simple solutions, and practical strategies.
✅ Access a Single Source of Truth - Say goodbye to conflicting information. We offer a central platform that evolves with the industry — keeping you up to date with the latest changes, compliance requirements, and best practices.
✅ Get Practical, Affordable Support - From consultations and coaching to templates, tools, training, and tech support — we provide time-efficient, cost-effective solutions tailored to your needs.
✅ Strengthen Your Core Business - We help you understand, implement, and improve your operational systems — including service delivery, compliance, client and staff management, branding, and technology.
✅ Streamline & Automate with Confidence - Through assessment, planning, and review, we support you in simplifying your processes, improving compliance, and meeting your provider obligations with ease.
✅ Promote Quality, Safety & Connection - We advocate for consistent practice standards, safe service delivery, and meaningful collaboration between providers, participants, and the wider community.
✅ Invest in Growth & Leadership - Access personal, professional, and team development opportunities. We’re passionate about nurturing future leaders and giving back to the community through knowledge-sharing and mentorship.
✅ Stay Informed & Reassured - With us, you’re never in the dark. We provide ongoing communication, updates, and notifications to keep you informed and prepared for industry changes.
 

ABOUT US

The fulfilment and challenges of service ownership and management can only be truly understood by those who have experienced it firsthand. In particular, there is a noticeable lack of support for individuals and providers working within the disability services sector. Having walked this path ourselves, we quickly recognised the significant need for NDIS providers to have a safe and supportive space—a "single source of truth". A central platform offering up-to-date, consistent, and compliant advice, mentoring, information, support, resources, training, templates, and technology solutions tailored specifically for providers.

With a combined experience of over 40 years across NDIS, policy and procedural development, business and strategic planning, service management and delivery, support coordination, administration, and more—not to mention our lived experience as carers—we knew what we could offer was truly invaluable. Disability Compliance Australia (DCA Pty Ltd) was founded in 2011 with a clear vision and commitment to the following guiding principles:

✅ To help individuals and providers navigate our evolving and complex industry with comfort, care, compliance, and consistency.
✅ To support both new and existing providers—whether sole traders, unregistered, or registered—nationwide in successfully starting, registering, and operating individualised, outcome-focused, engaged, and compliant disability services using simple systems and effective solutions.
✅ To offer a single source of current and reliable information—a central platform that evolves alongside the needs of the industry and its providers.
✅ To provide practical, time-efficient, and affordable advice, mentoring, information, support, resources, training, tools, templates, and technology solutions, including NDIS consultations and best-practice coaching sessions.
✅ To help individuals and providers understand, implement, and review their core business functions, service and procedural management, daily operations, client and employee administration, technology use, and brand awareness.
✅ To support providers in achieving or improving compliance, processes, systems, legislative understanding, and obligations through assessment, planning, review, streamlining, and automation.
✅ To consistently promote and advocate for practice standards, safety, quality, networking, and information sharing among stakeholders.
✅ To teach, mentor, and coach individuals and providers through personal, professional, and service-related training, development, and strategic planning.
✅ To provide ongoing reassurance and communication, keeping individuals and providers informed with relevant industry news, updates, and changes.
✅ To lead, coach, and mentor future leaders, and to give back to our community, our sector, and the people within it.

A MESSAGE FROM OUR DIRECTOR - Angela Gallagher 

"This year marks my 25th year working in the disability services sector. From studying in a predominantly male institution in 2000 to navigating today’s dynamic and evolving NDIS landscape, my journey has been both personal and professional. I’m a proud mum to two wonderful boys, both living with dual disabilities. My lived experience as a parent and carer, combined with my professional background—from a ECEI and DSW to an NDIS regional and service manager, NDIS employee, service coordinator, and business owner—has shaped my deep understanding of this industry. It’s with this experience and passion that I warmly welcome you to Disability Compliance Australia. We’re here to support you—whether you're just starting out or looking to grow. We’re committed to answering your questions, helping you navigate the NDIS, and guiding you or your service through every stage: understanding, planning, developing, implementing, expanding, and thriving. At Disability Compliance Australia, we’re here to help you turn your passion into practice—with confidence, clarity, and care".

OUR SERVICES

STARTING A DISABILITY SERVICE

• Full Business Set-up
• Business, Risk and Marketing Plans
• Business & Strategic Planning
• Industry Knowledge Development
• Ndis, Ndis Commission, Ndis Plans, Ndis Price Guide Capacity Building
• Individual/ Organisational Mentoring & Training.

REGISTERING A DISABILITY SERVICE

• Pre-Registration/Renewal Internal Auditing
• Verification & Certification Registration
• Non-conformities Reifications
• Pre-Audit Walk Through

OPERATING A DISABILITY SERVICE

• Internal Auditing & Compliance Checks
• Procedure or Processes Optimisation
• Business Management
• Service & Operational Management
• Legislation & Compliance Management
• HR Management
• WHS & Risk Management
• Clinical Governance Management
• Incident & Complaints Management
• Expansion & Growth Development
• 450 + Policies, Procedures, Forms, Registers & Plans
• Template Development
• Marketing, Advertising & Networking
• Individual/ Organisational Mentoring & Training.

SOFTWARE TOOLS

• Ndis Price Guide Navigator
• Automated Template/document Customisation
• Internal Auditing Prompting/Reminder Service
• Service Management & Delivery Prompting/Reminder Service

OTHER PROVIDER SERVICES

• IT, software & program technical support & development.
• Automated legislation changes & alerts.
• Knowledge Base, Information, Guides & Resources
• Phone & Video Consultations
• Community and B2B Partnerships