Terms & Conditions

Disability Compliance Aust. Pty Ltd Terms and Conditions Policy

 

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM DISABILITY COMPLIANCE AUST. PTY LTD.

 

Terms and Conditions

These are the terms and conditions for: https://www.disabilitycompliance.com.au and all internal and external software, programs and accounts owned, managed and/or operated by Disability Compliance Aust. Pty Ltd.

 

By entering and using the website, use of any services including subscription/s, purchase of any products and engaging with us on internal and/or external platforms, you agree to be bound by these terms and conditions and our privacy policy and code of conduct. In these terms and conditions, the words "website, services, products, engagement" refer to the Disability Compliance Aust. Pty Ltd website, services, products, engagement "we", "us", "our" and “Disability Compliance Aust. Pty Ltd” refer to Disability Compliance Aust. Pty Ltd and "you" “client” and “user/s or service user/s" refer to you, the Disability Compliance Aust. Pty Ltd user. The following terms and conditions apply to the website, subscription, services, products, and engagement offered by Disability Compliance Aust. Pty Ltd. This includes the mobile and tablet versions as well as any other version of Disability Compliance Aust. Pty Ltd accessible via desktop, mobile, tablet, social media, or other devices.

 

  1. ACCEPTANCE OF TERMS

    This agreement sets forth legally binding terms for your use of Disability Compliance Aust. Pty Ltd. By using the website, subscription, services, products, and engagement, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must NOT use the website, services, subscription, products, or engagement. We may modify this Agreement from time to time, and such modification shall be effective upon posting on Disability Compliance Aust. Pty Ltd website. You agree to be bound by any modifications to these terms and conditions when you use the website, services, subscription, products, and engagement offered by Disability Compliance Aust. Pty Ltd after such modification is posted on the website; therefore, it is important that you review this Agreement regularly. Access to the website and use of the website, services, products, subscription, and engagement are available to people over the age of 18 years old. It is the responsibility of parents and legal guardians to determine whether any of the content, products, subscription, and services offered on the website are appropriate for their children or minors under their guardianship or under 18 years old age. Disability Compliance Aust. Pty Ltd may, in its sole discretion, refuse to offer the website, services, subscription, products, and engagement to any entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the website, services, products, subscription, and engagement is revoked in such jurisdictions. The website, services, subscription, products, and engagement may only be used in compliance with these terms and all applicable local, state, national and international laws, rules and regulations. By using the website, services, subscription, products, and engagement, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

     

  2. NOTIFICATIONS

    As a client and/or service user of Disability Compliance Aust. Pty Ltd you agree and accept that your email address, telephone/mobile number, and other personal information will be collected. You agree that we may use your details to send you important notifications and communications about our website, services, subscription, products, and engagement, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the emails. Opting out may prevent you from receiving emails regarding our website, services, subscription, products, and engagement, important news, and special content.

     

  3. SERVICES

    Through practical, time-efficient, and affordable advice, coaching, mentoring, information, support, resources, training, tools and templates Disability Compliance Aust. Pty Ltd supports ndis and disability sole traders, unregistered & registered providers with Disability Business Start-Up, NDIS Registration, Renewal & Auditing, Service Management & Delivery Support, NDIS Commission Compliance, Compliance Prompting, Strategic and Business Planning, Consultation Support, Marketing & Advertising, Internal & External Professional Development and Resources & Templates and more. Disability Compliance Aust. Pty Ltd offers the following services but not limited to:

     

    1. Support, systems and solutions centre that simplifies and supports sole traders, unregistered and registered providers across Australia to successfully start, own and operate an individual and outcome-focused, engaged, and compliant disability service.

    2. Advice, mentoring, coaching, information, support, resources, training, and tools via internal & external software/ platforms including social media.

       

      Disability Compliance Aust. Pty Ltd may but not limited to cancel, change, update or discontinue the availability of services at any time at its sole discretion.

       

  4. PRODUCTS

    By placing an order or subscription, you are offering to purchase the product or service for the price advertised and indicated on the website at the time of purchase. Please check the prices and features before placing an order or subscription. When a service user places an order or subscription for a product or service, Disability Compliance Aust. Pty Ltd will send that service user an email whose purpose is to confirm the purchase and payment. This confirmation email will be produced automatically so that the service user has confirmation of their purchase and details. Once the payment process is completed, the product or service can be but not limited to being downloaded or booked by the user. Disability Compliance Aust. Pty Ltd may cancel any order and not supply products or services if it is reasonable to do so and may change or discontinue the availability of products or services at any time at its sole discretion. All new orders or subscription are considered separate, and each is treated individually.

     

    As a compliance and service user protection strategy, Disability Compliance Aust. Pty Ltd reserves the right to edit, update, remove and make unavailable offered products and/or services to ensure your ongoing compliance and provider obligation/s under all relevant legislation and laws. You agree that the edits, updates, removal, or unavailability of offered products and/or services is completely at the discretion of Disability Compliance Aust. Pty Ltd and may occur randomly, or as a planned event such as but not limited to template version updates. You accept and agree that you may have to re-purchase product/s and/or service/s at this time.

     

  5. MEMBERSHIP SUBCRIPTION

    Disability Compliance Aust. Pty Ltd offers the following memberships subscriptions:

     

    • Yearly Membership Subscription
    • Monthly Membership Subscription

     

    When a service user makes a purchase of a membership subscription, the service user agrees and declares to purchase the membership subscription for the price advertised on the website at the time of purchase. Please check the price and features of each membership subscription before ordering. When a service user makes a membership subscription purchase, Disability Compliance Aust. Pty Ltd will send a confirmation email. This confirmation email will occur automatically so that the service user has confirmation of payment and membership subscription initiation. If the service user does not receive the confirmation email when purchasing the membership subscription, it may have been sent to their spam folder. Disability Compliance Aust. Pty Ltd may cancel the sale of any membership subscription and may change or discontinue the availability of membership subscription at any time at its sole discretion.

    Disability Compliance Aust. Pty Ltd membership subscriptions are monthly and/or annual memberships and can be renewed on the initial purchase anniversary date. If a membership subscription purchase is cancelled by the user, any payments made before the cancellation date will not be refunded. This does not affect your statutory rights. You agree that Disability Compliance Aust. Pty Ltd has the sole discretion to refund payments or not after the cancellation date. Membership subscription may include automatic recurring payments. You authorize Disability Compliance Aust. Pty Ltd to renew your membership subscription and to charge you periodically and progressively on each billing date. The membership subscription billing date is the date you purchase the membership subscription and make your first payment. On the applicable billing date, you will automatically be charged the applicable membership subscription fee. The membership subscription will remain active until you cancel it, the payment fails, or we terminate it. You must cancel your membership subscription before it renews to avoid the next billing period. Membership subscription will not automatically renew annually or monthly. To cancel memberships subscription, users must submit a cancellation request via email to contact@disabilitycompliance.com.au and the membership subscription will be cancelled for the next billing period. If a membership subscription is cancelled, the user will be able to continue using the payment functions of the services until the next billing period, at which time the membership subscription will be cancelled definitively.

     

  6. PAYMENTS

    Services, subscription, products, and memberships subscription will be paid through Stripe (payment processors available on the website). Payment will be charged to your credit or debit card or debited from the user's account balance immediately after the corresponding payment for the subscription, products, or services. Upon processing a transaction, we will issue an electronic receipt that will be sent to the email address you provided to us at the time you purchased a membership subscription, purchase of services, or products. The email and transaction receipt may be sent through the payment processor available from Disability Compliance Aust. Pty Ltd. If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the client service of the corresponding payment platform. If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code. If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed within 24hrs of the declined payment. Disability Compliance Aust. Pty Ltd memberships subscription are monthly or annual memberships. If your membership subscription payment is declined and you fail to contact us with new payment information within 24hrs, Disability Compliance Aust. Pty Ltd will issue you an invoice for payment on the outstanding payments on your membership subscription. The outstanding payment will be calculated per month from the date of the payment declined to the end date of the membership subscription. Your payment information will be treated and stored with total security and for the sole purpose of processing the purchase of services. Disability Compliance Aust. Pty Ltd reserves the right to hire any payment platform available on the market, which treats your data for the sole purpose of processing the purchase of services.

     

  7. DISCLAIMER

    By entering and using our website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms that Disability Compliance Aust. Pty Ltd manages, you agree that Disability Compliance Aust. Pty Ltd does not guarantee any profits, results, success or failure provided by Disability Compliance Aust. Pty Ltd. Disability Compliance Aust. Pty Ltd is not responsible for any losses or benefits that our users may suffer or obtain that are directly or directly related to the provision of our website, services subscription and products. The user acknowledges that the ultimate success or failure of the website, services subscription and products provided by Disability Compliance Aust. Pty Ltd will be the result of each user's particular situation beyond the control of Disability Compliance Aust. Pty Ltd. By entering and using our website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms you accept personal responsibility for the results of engaging and/or using the following but not limited to information, support, resources, training, tools, templates, and content available to you the user. You agree that Disability Compliance Aust. Pty Ltd has not guaranteed the results of any actions taken, whether or not advised by this website, other platforms, social media or in the content. Disability Compliance Aust. Pty Ltd provides the following but not limited to information, support, resources, training, tools, templates, and content for informational purposes only. We do not guarantee that the information available on the website is accurate, complete, or updated. The content of this website is provided for general information and should not be taken as professional advice. Any use of the following but not limited to information, support, resources, training, tools, templates, and content provided by Disability Compliance Aust. Pty Ltd is at your own risk. All the following but not limited to information, support, resources, training, tools, templates and content contained within the website, social media platforms and other relevant locations is protected by copyright law and is owned by Disability Compliance Aust. Pty Ltd. You as the user are forbidden to transmit, transfer, sell, reproduce, or commercially exploit the following but not limited to information, support, resources, training, tools, templates and content protected by copyright law and owned by Disability Compliance Aust. Pty Ltd without written prior approval of Disability Compliance Aust Pty Ltd. Disability Compliance Aust. Pty Ltd waivers all liability when you as the user adds, deletes, distorts, or otherwise modifies the following but not limited to content, images, videos, audio, text or other material owned and copyrighted by Disability Compliance Aust Pty Ltd. Disability Compliance Aust. Pty Ltd waivers all liability as no guaranteed results can come from your actions.

     

    Furthermore, Disability Compliance Aust. Pty Ltd will always hold the moral belief that we work with people and provider NOT for. Meaning, Disability Compliance Aust. Pty Ltd will immediately withdraw services, support, membership, product/s and more when but not limited to people and providers refuse to engage, participate commit to and review their own business or service operational management including the compliance with government & non-government legislation/law.

     

  8. THIRD-PARTY MATERIALS.

    “Third-Party Materials” means any content, images, videos, texts, or other material that is owned by a third party, such as stock images, videos and texts. Such Third-Party Materials are subject to the applicable third-party terms and licenses and may only be used as permitted by such terms and licenses.

     

  9. COPYRIGHT

    All materials including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software, information, support, resources, training, tools, templates, content and other elements located on the website and internal and/or external platforms, are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Disability Compliance Aust. Pty Ltd or by third parties that have licensed or otherwise provided their material to Disability Compliance Aust. Pty Ltd. You acknowledge and agree that all materials made available by Disability Compliance Aust. Pty Ltd is for limited, non-commercial, personal use only. You agree that no material will be copied, reproduced, republished, sold, downloaded, posted, transmitted, distributed, transmitted, transferred, or commercially exploited in any way, or otherwise used for any purpose, by any person or entity, without Disability Compliance Aust. Pty Ltd prior written permission.

     

  10. COPYRIGHT INFRINGEMENT

    Disability Compliance Aust. Pty Ltd will respond to all inquiries, complaints, and claims regarding alleged infringement by breach or violation of the provisions contained in Australian and international copyright regulations. Disability Compliance Aust. Pty Ltd respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property rights, please submit your request to us via our contact information, with the following information:

    • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
    • A statement that specifically identifies the location of the infringing material, in sufficient detail so that Disability Compliance Aust. Pty Ltd can find it on the website.
    • Your name, address, telephone number and email address.
    • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
    • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
    • An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.

     

  11. CONFIDENTIAL INFORMATION

    Information provided by our users will be treated as sensitive confidential information and will be used solely for the purpose of providing our services properly. Disability Compliance Aust. Pty Ltd will protect such Confidential Information from disclosure to third parties by employing the same degree of care used to protect its own confidentiality or proprietary information of similar importance. If necessary to carry out a prospective business relationship, Disability Compliance Aust. Pty Ltd may disclose confidential information received pursuant to our services to employees and/or consultants with a need to know, provided that the consultants are obligated to protect such confidential information from unauthorised use and disclosure.

    Confidential information shall not be disclosed to any third party without the prior written consent of the customer who is the owner of the information.

     

  12. PERSONAL DATA

    Any personal information you enter, post or submit will be used in accordance with our Privacy Policy. By entering and using our website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms, you agree that we may collect and store your personal information. Please see our Privacy Policy.

     

  13. PROHIBITED ACTIVITIES

    All materials including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software, information, support, resources, training, tools, templates, content and other elements located on the website and internal and/or external platforms, are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Disability Compliance Aust. Pty Ltd or by third parties that have licensed or otherwise provided their material to Disability Compliance Aust. Pty Ltd. You agree that all material as well as the infrastructure, used to provide such content and information, is proprietary to Disability Compliance Aust. Pty Ltd or licensed to the Disability Compliance Aust. Pty Ltd by third parties. is for limited, non-commercial, personal use only. You agree that no material will be copied, reproduced, republished, sold, downloaded, posted, transmitted, distributed, transmitted, transferred, or commercially exploited in any way, or otherwise used for any purpose, by any person or entity, without Disability Compliance Aust. Pty Ltd prior written permission. In addition, the following activities are prohibited:

    • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any

      robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.

    • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
    • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
    • Deep-link to any portion of the services for any purpose without our express written permission.
    • "Frame", "mirror" or otherwise incorporate any part of the services into any other websites or service without our prior written authorisation.
    • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used or developed by Disability Compliance Aust. Pty Ltd.
    • Circumvent, disable, or otherwise interfere with security-related features of the services or features that prevent or restrict use or copying of any content.
    • Download any content unless it’s expressly made available for download by Disability Compliance Aust. Pty Ltd.

     

  14. DISCLAIMER OF WARRANTIES

    Because of the nature of the internet, Disability Compliance Aust. Pty Ltd provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error-free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Disability Compliance Aust. Pty Ltd for any loss or damage caused as a result. Disability Compliance Aust. Pty Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Disability Compliance Aust. Pty Ltd excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Disability Compliance Aust. Pty Ltd and Disability Compliance Aust. Pty Ltd shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

    • Any incorrect or inaccurate information on the website.
    • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
    • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances that are beyond our control.
    • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
    • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Disability Compliance Aust. Pty Ltd.
    • All representations, warranties, conditions and other terms which but for this notice would have effect.

     

  15. ELECTRONIC COMMUNICATIONS

    No responsibility will be accepted by Disability Compliance Aust. Pty Ltd for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.

     

  16. INDEMNIFICATION

    You agree to defend and indemnify Disability Compliance Aust. Pty Ltd from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

    • Your breach of this agreement or the documents referenced herein.
    • Your violation of any law or the rights of a third party.
    • Your use of the website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms

     

  17. CHANGES AND TERMINATION

    We may change the accounts, platforms, programs, software, website, materials and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

     

  18. ASSIGNMENT

    This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Disability Compliance Aust. Pty Ltd without restriction.

     

  19. INTEGRATION CLAUSE

    This agreement together with the privacy policy and any other legal notices published by Disability Compliance Aust. Pty Ltd, shall constitute the entire agreement between you and Disability Compliance Aust. Pty Ltd concerning and governs your use of the website and the services.

     

  20. DISPUTES

    The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the services, shall be resolved by binding arbitration between the user and Disability Compliance Aust. Pty Ltd, provided that each party retains the right to bring an individual action in a court of competent jurisdiction. In the event of a dispute arising in connection with the use of the services or the breach of these conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules. You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. Disability Compliance Aust. Pty Ltd may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must

     

    initiate the dispute resolution process before an accredited arbitration organisation and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties. To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services. The courts of Australia shall have jurisdiction over any dispute, controversy or claim relating to Disability Compliance Aust. Pty Ltd and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of Australia.

     

  21. FINAL PROVISIONS

    These terms and conditions are governed by the laws of Australia. Use of the website and services are not authorised in any jurisdiction that does not give effect to all of the provisions of these terms. Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use. If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. Any rights not expressly granted herein are reserved.

     

  22. CANCELLATIONS/NO SHOWS

    Members of Disability Compliance Aust. Pty Ltd has the right to cancel their membership at any time

    by contacting our office on 1800 611 661 or in writing via email at contact@disabilitycompliance.com.au. You do not have to give notice in person. Please also refer to Section 5 – Memberships. Cancellations of consultations, bookings or appointments will require more than 48 hours’ notice from the scheduled date of the consultation, booking or appointment in writing via email at contact@disabilitycompliance.com.au.

     

  23. REFUNDS

    All refunds will be at the discretion of Disability Compliance Aust Pty Ltd. All services or products must be purchased within the last 30 days from Disability Compliance Aust Pty Ltd. If 30 days have passed since your service or product purchase, we will no longer be able to offer you a refund. All refunds will be paid in full via direct debit to a nominated account by the person/s involved. Refunds will be issued within 28 days to the person/s involved. To be eligible for a refund, we require a receipt or proof of purchase. Please note that sale items will not be refunded. Only regular-priced services or products may be refunded. We will not refund payments for cancellations or no-shows to consultations, bookings or appointments if you provide us less than 48 hours’ notice from the scheduled date of the consultation, booking or appointment in writing via email at contact@disabilitycompliance.com.au. For late or missing refunds, please contact your bank first than in writing to Disability Compliance Aust. Pty Ltd via our email at contact@disabilitycompliance.com.au.

     

  24. SERVICE USER RESPONSIBILITES

    Service users of Disability Compliance Aust Pty Ltd knowledges and accepts ultimate responsibility of but not limited to:

    • Your own engagement & actions needed to start, register or operate your own disability service.
    • Your own engagement & actions needed to prepare, update, understand, explain, comply with, change, submit and review all relevant legislation, practice standards and guidelines including your services applications, policies, procedures, forms, registered, plans, toolbox talks and so on.
    • Your own engagement & actions needed to accurately reflect how you will deliver services and supports as per your policies and procedures to all relevant key stakeholders. This also includes supplying true and accurate information and/or feedback in relation to but not limited to your service, key personal, documentation, templates, provider obligations and so on.
    • Keeping up to date with all provider compliance obligations.
    • Template modification to accurately reflect how you will but not limited to applications, delivering services, supports, daily operations, service & business management.
    • Provider false or misleading information (verbal or written) to key stakeholders regarding Disability Compliance Aust. Pty Ltd services, supports, memberships and so on.
    • Your own engagement & actions needed to implement and review of compliance, provider obligations, legislation, changes, events, all government, or non-government activities.
    • All final decisions of and/or to
    • That you understand what you have submitted and can explain the content if required.
    • That the responses in your application/s are specific to your organisation and are not a direct copy of purchased documents.
    • That your application/s and supporting documents accurately set out how your organisation complies with NDIS provider responsibilities.
    • That you provide us with true and accurate information regarding the personnel identified in your application/s
    • That the policies you provide must accurately reflect how your organisation will deliver NDIS supports.

     

  25. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us through our contact us page or via the email below:

 

Disability Compliance Aust. Pty Ltd.

Email – contact@disabilitycompliance.com.au

Phone - 1800 611 661

Website – www.disabilitycompliance.com.au

 

Disability Compliance Aust. Pty Ltd Privacy Policy

 

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM DISABILITY COMPLIANCE AUST. PTY LTD.

Privacy

This is the Privacy Policy for: https://www.disabilitycompliance.com.au and all internal and external software, programs and accounts owned and operate by Disability Compliance Aust. Pty Ltd

 

By entering and using the website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms, you agree to be bound by these terms and conditions and our privacy policy and code of conduct. In these terms and conditions, the words "website, services, products, engagement" refer to the Disability Compliance Aust. Pty Ltd website, services, products, engagement "we", "us", "our" and “Disability Compliance Aust. Pty Ltd” refer to Disability Compliance Aust. Pty Ltd and "you" “client” and “user/s" refer to you, the Disability Compliance Aust. Pty Ltd user. The following terms and conditions apply to the website, services, products, and engagement offered by Disability Compliance Aust. Pty Ltd. This includes the mobile and tablet versions as well as any other version of Disability Compliance Aust. Pty Ltd accessible via desktop, mobile, tablet, social media or other devices. Disability Compliance Aust. Pty Ltd values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it. By using the website, product and services, you are accepting the practices described in this privacy policy. Use of the website and services is also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of the website and services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the Privacy Act 1988 (Privacy Act – Australian regulation). Hereinafter referred to as “Disability Compliance Aust. Pty Ltd”

 

  1. GENERAL INFORMATION

    The personal data of the users that are collected and processed through the website, product and services:

     

  2. TYPES OF INFORMATION GATHERED

    The information we learn from user helps personalise and continually improve your experience at Disability Compliance Aust. Pty Ltd.

     

    1. Information provided from your actions.

      You provide information when you search, read and view content on our website, book an appointment, contract our services, purchase a membership, buy our products provide information through our services and/or communicate with us through our contact information, social media or our contact forms. As a result of those actions, you might supply us with but not limited to the following information:

      • First and last name
      • Email address
      • Phone number (includes WhatsApp number)
      • Address
      • Any additional information relating to you that you provide to us directly through our website or indirectly through our website or online presence such as ‘cookies’. By accessing and using the website you automatically provide us with the following information:
      • The device and usage information you use to access the website
      • Your IP address
      • Browser and device characteristics
      • Operating system
      • Referring URLs
      • Your location
      • What parts of the website you use and how often
      • If you access the website through a mobile phone, we will collect the following information:
        • Mobile device ID
        • Model and manufacturer
        • Operating system
        • Version information

        • IP address

           

    2. Payment information

      Your payment data will be processed by the payment processors available on this website (Stripe, PayPal), which will treat and store your data securely and for the sole purpose of processing the purchase of services. Disability Compliance Aust. Pty Ltd reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing the purchase of services. See PayPal and Stripe's privacy policy here:

    3. Google Analytics.

      Disability Compliance Aust. Pty Ltd uses Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.

      Please consult Google's privacy policy here:

    4. Facebook Pixel

      Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:

      • Collect statistics about our platform (for example, the number of users who visited a page).
      • Collect information about how you interact with our platform (for example, whether you opened or followed links contained in them).
      • Personalise online services and marketing communications.

      • Tailor advertisements to users and optimise advertising campaigns.

        The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook's privacy policy. Please consult Facebook's privacy policy here:

      • https://www.facebook.com/privacy/explanation

         

    5. Social Media

      On our website you will find links and functions linked to different social media, where you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.

  3. HOW LONG WE KEEP YOUR DATA

    Personal data provided by users through the website and services will be kept for the time necessary for the provision of the services and until the user unsubscribes to our newsletter. Disability Compliance Aust. Pty Ltd may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Disability Compliance Aust. Pty Ltd may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

     

  4. HOW WE USE YOUR INFORMATION.

    In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and services. We use personal information collected through our website as described below but not limited to:

    • Identify you as a user in our system.
    • Provide service and support to you Process payments.
    • Improve our services, website, and how we operate our business.
    • Understand and enhance your experience using our website and services.
    • Respond to your comments or questions through our support team.
    • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
    • Communicate with you about upcoming events, offers and news about services offered by Disability Compliance Aust. Pty Ltd and our selected partners.
    • Marketing purposes of Disability Compliance Aust. Pty Ltd including the use of your or your company’s name, logo, location, contacts and personal if applicable internally and externally of Disability Compliance Aust. Pty Ltd using various digital and non-digital forms of materials and technology.
    • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
    • Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

     

  5. HOW DO YOU GET MY CONSENT?

    By entering & using the website, booking an appointment on the website, contracting our services, purchasing a membership, purchasing a product, subscribing, contacting us through the contact forms or our contact information and providing us with personal information to contact you, you consent to our Terms & Conditions and the collection, storage and use of your information. You also fully understand that you can may withdraw your consent by sending us your request via the contact information or the contact page.

     

  6. HOW WE SHARE INFORMATION

    The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user, client or owner of the personal data. We share user and customer information only and exclusively as described below.

     

    1. Third-Party Service Providers

      We use third-party services to perform functions on our website. Examples include: creating and hosting the website, processing payments (PayPal, Stripe), sending emails, analysing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance, and providing search results.These third- party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. Please refer to the privacy policy of these third-party services.

       

    2. Business Transfers

      In the event that Disability Compliance Aust. Pty Ltd creates, merges with, or is acquired by another entity or company, your information will likely be transferred. Disability Compliance Aust. Pty Ltd will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy and the transfer and handling of your private information will comply with all applicable requirements

       

    3. Protection of Disability Compliance Aust. Pty Ltd and others 

      We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Disability Compliance Aust. Pty Ltd, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

       

    4. With Your Consent. 

      Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

       

    5. Anonymous Information 

      Disability Compliance Aust. Pty Ltd uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

       

    6. Email Address

      The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

       

  7. PROTECTING YOUR INFORMATION

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorised to have access to that information. Disability Compliance Aust. Pty Ltd follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Disability Compliance Aust. Pty Ltd receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Disability Compliance Aust. Pty Ltd strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

     

  8. RIGHTS

    Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

    • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.

    • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information.

    • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.

    • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

    • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

    • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.

    • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

     

    Users may exercise their rights in relation to the personal data they provide to Disability Compliance Aust. Pty Ltd, at any time, by sending us their request through our contact information and we will process and respond to their request as soon as possible.

     

  9. CHILDREN’S ONLINE PRIVACY PROTECTION

    We are in compliance with the requirements of the Privacy Act 1988 (Privacy Act – Australian regulation), regarding the protection of the personal data of minors. We do not collect any information from anyone under 13 years of age. Our website and services are all directed to people who are at least 13 years old or older. If you become aware that your child has provided us with personal information, please contact us. If we become aware that a child has provided us with personal information, we will take steps to delete that information, terminate that person's account, and restrict access to that person.

     

  10. THIRD PARTIES

    Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Disability Compliance Aust. Pty Ltd collects from you. If you disclose your information to others, whether other users or suppliers on Disability Compliance Aust. Pty Ltd, different rules may apply to their use or disclosure of the information you disclose to them. Disability Compliance Aust. Pty Ltd does not control the privacy policies of third parties, and you are subject to privacy policies of those third parties where applicable. Disability Compliance Aust. Pty Ltd is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the “Disability Compliance Aust. Pty Ltd” website. Disability Compliance Aust. Pty Ltd encourages you to ask questions before you disclose your personal information to others.

     

  11. CONTACT US

If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact page.

 

Disability Compliance Aust. Pty Ltd.

Email – contact@disabilitycompliance.com.au

Phone - 1800 611 661

Website – www.disabilitycompliance.com.au

 

Disability Compliance Aust. Pty Ltd Cookie Policy

 

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM DISABILITY COMPLIANCE AUST. PTY LTD.

Cookie

This is the Cookie Policy for: https://www.disabilitycompliance.com.au and all internal and external software, programs and accounts owned and operate by Disability Compliance Aust. Pty Ltd

 

By entering and using the website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms, you agree to be bound by these terms and conditions and our privacy policy and code of conduct. In these terms and conditions, the words "website, services, products, engagement" refer to the Disability Compliance Aust. Pty Ltd website, services, products, engagement "we", "us", "our" and “Disability Compliance Aust. Pty Ltd” refer to Disability Compliance Aust. Pty Ltd and "you" “client” and “user/s" refer to you, the Disability Compliance Aust. Pty Ltd user. The following terms and conditions apply to the website, services, products, and engagement offered by Disability Compliance Aust. Pty Ltd. This includes the mobile and tablet versions as well as any other version of Disability Compliance Aust. Pty Ltd accessible via desktop, mobile, tablet, social media or other devices. Hereinafter referred to as “Disability Compliance Aust. Pty Ltd”. This cookie policy should be read together with our privacy policy and our terms and conditions. By using the website, you accept the use of cookies by Disability Compliance Aust. Pty Ltd, in the terms contained in this policy.

 

  1. WHAT ARE COOKIES?

    Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalise their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

     

  2. REFUSING OR WITHDRAWING CONSENT TO THE USE OF COOKIES

    If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of Disability Compliance Aust. Pty Ltd.

    If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent Disability Compliance Aust. Pty Ltd from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.We provide the links for the management and blocking of cookies depending on the browser you use:

  3. FIRST-PARTY COOKIES

    We use cookies to enhance the performance of our website and personalise your online Disability Compliance Aust. Pty Ltd experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyse website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way.

     

  4. THIRD-PARTY COOKIES

    Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

     

  5. SOCIAL COOKIES

    These cookies allow you to share our website and click “Like” on social networks like Instagram, Facebook, etc. They also allow you to interact with each distinct platform’s contents. The way these cookies are used and the information gathered is governed by the privacy policy of each social platform.

     

  6. COOKIES WE USE

    We use the following cookies on our website:

    CookieDomainTypeDescriptionDuration
    _fbp.disabilitycompliance.com.auAdvertisement

    This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising,

    after visiting the website.

    		3 months
    fr.facebook.comAdvertisement

    Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel

    or Facebook social plugin.

    		3 months
    _ga.disabilitycompliance.com.auAnalytics

    The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise

    unique visitors.

    		2 years

     

    _gid.disabilitycompliance.com.auAnalytics

    Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance.

    Some of the data that are collected include the number of visitors, their source, and the pages

    they visit anonymously.

    		1 day
    ssr- caching.disabilitycompliance.com.auNecessary

    The ssr-caching cookie is

    set by WIX and indicates how a site was rendered.

    		past
    XSRF- TOKEN.disabilitycompliance.com.auNecessary

    This cookie is set by Wix and is used for security

    purposes.

    		session
    hs.disabilitycompliance.com.auNecessary

    Wix platform sets this cookie for security

    purposes.

    		session
    svSession.disabilitycompliance.com.auNecessary

    Wix platform sets this cookie to identify unique visitors and track a

    visitor’s session on a site.

    		2 years
    bSession.disabilitycompliance.com.auOtherNo description available.

    30

    minutes

     

  7. PURPOSES OF OUR COOKIES

    Our cookies are used for the following purposes:

    Necessary: These cookies are essential for Disability Compliance Aust. Pty Ltd to perform its basic functions.

    Security: We use these cookies to help identify and prevent potential security risks.

    Analytics and Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with them.

    Advertising: These cookies are used to display relevant advertising to visitors who use our services or visit websites we host or provide, as well as to understand and report on the efficacy of ads served on our website. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed on our website. These are set by Disability Compliance Aust. Pty Ltd and trusted third party networks and are generally persistent in nature.

    GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.

     

  8. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

 

Disability Compliance Aust. Pty Ltd.

Email – contact@disabilitycompliance.com.au

Phone - 1800 611 661

Website – www.disabilitycompliance.com.au

 

Disability Compliance Aust. Pty Ltd User Code of Conduct Policy

 

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM DISABILITY COMPLIANCE AUST. PTY LTD.

User Code of Conduct

This is the Code of Conduct Policy for https://www.disabilitycompliance.com.au and all internal and external software, programs and accounts owned and operate by Disability Compliance Aust. Pty Ltd

 

By entering and using the website, use of any services including the purchase of any products and engaging with us on internal and/or external platforms, you agree to be bound by these terms and conditions and our privacy policy and code of conduct. In these terms and conditions, the words "website, services, products, engagement" refer to the Disability Compliance Aust. Pty Ltd website, services, products, engagement "we", "us", "our" and “Disability Compliance Aust. Pty Ltd” refer to Disability Compliance Aust. Pty Ltd and "you" “client” and “user/s" refer to you, the Disability Compliance Aust. Pty Ltd user. The following terms and conditions apply to the website, services, products, and engagement offered by Disability Compliance Aust. Pty Ltd. This includes the mobile and tablet versions as well as any other version of Disability Compliance Aust. Pty Ltd accessible via desktop, mobile, tablet, social media or other devices

 

  1. CUSTOMER SERVICE, ENGAGEMENT & COMMUNICATION

    You will ensure that your communications and engagement will be conducted within standard business hours unless agreed upon by both parties. You will ensure that your communications and

    engagement remain appropriate and respectful for and towards or members of Disability Compliance Aust.

    Pty Ltd. You will respond to enquiries in a timely manner, including acknowledging

    all enquires received. You will act in an honest, open manner ensuring choice, and control is promoted and maintained with all parties involved. You will encourage and promote decision-making with all parties involved. You will not claim to represent, act on behalf of or in any way imply a connection, partnership, or venture with Disability Compliance Aust. Pty Ltd

     

  2. MEMBER/ USER CODE OF CONDUCT

    The information you will be truthful Disability Compliance Aust. Pty Ltd. You will obtain written consent to use any information including images of a property and/or person prior to website usage or sharing information to Disability Compliance Aust. Pty Ltd. You will provide notify Disability Compliance Aust. Pty Ltd our any Conflicts of Interest while using our site. The information you provide will be truthful and will not misrepresent you or another person. You acknowledge and abide by relevant guidelines,

    legislation, policies and procedures in but not limited to Work, Health & Safety, Human Rights, Equal Opportunity, Privacy and Confidentially, Consumer Law and NDIS Commission.

     

  3. DISABILITY COMPLIANCE AUST. PTY LTD CODE OF CONDUCT

We will not recommend, promote, or show bias in our business operation. We make decisions based on up- to-date information and data. You will communicate openly, honestly, timely and respectfully with you.

We will ensure full compliance with our Code of Conduct, Terms of Use, Privacy, and all other relevant policies. We will ensure all parties’ consent has been determined where appropriate and necessary. We will ensure all our staff, contractors and other relevant parties are trained and remain compliant with our policies. We will promptly and proactively investigate breaches of our Code of Conduct, Terms and Conditions, Privacy, and all other relevant policies. We will notify and/or cancel membership to members who fail to remain compliant of our Code of Conduct, Terms & Conditions, Privacy, and all other relevant policies. We acknowledge and abide by relevant guidelines, legislation, policies, and procedures in but are not limited to Work, Health & Safety, Human Rights, Equal Opportunity, Privacy and Confidentially, Consumer Law and NDIS Commission.