Heart To Hold Foundation

Mission

Our mission is to empower individuals with disabilities to live fulfilling, independent lives by providing
personalized, compassionate, and high-quality support services.

Vision

Our vision is we aspire to set a standard for excellence in care, innovation, and collaboration in the
disability sector.

Values

Our values are, Community, Compassion & Accountability.

What services & support do you provide?

  • Community Participation
  • In-home Support
  • Group Activities
  • Support Accommodation, SIL, STA & Respite
  • Community Nursing
  • Support Coordination
  • Assistance with Travel/Transport
  • Therapeutic Support
  • Life Skills Development

 

Are you a registered or unregistered provider?

We are a Registered Provider

 

What do you find the most rewarding about being a provider?

Contributing to a more inclusive and understanding society by breaking barriers and promoting equal opportunities for people with disabilities is a source of pride.

 

What are you the proudest of and works well in your service?

A team of highly trained, empathetic staff who genuinely care about making a difference.

 

How do you ensure choice, control & person-centred care within your service?

Provide participants with clear information about their options to empower informed decision-making.

 

How do you maintain your provider compliance & ongoing obligations?

  • Regularly review and update governance practices to address changes in regulations or operations.
  • Maintain accurate and up-to-date records for participants, including service agreements, support plans, and incident reports.

 

How do you market & advertise your service?

Website & Social media.

 

What IT systems do you use within your service?

Brevity

 

What do you find the most challenging about being a provider?

Advocating for inclusion and battling societal stigma around disability.

 

If you could give a few tips & tricks to other providers, what would they be?

Use tools like participant feedback forms and satisfaction surveys to capture insights on improving your services.