Our Mission
Acceptance
Acceptance is fundamental to our values. We embrace diversity and celebrate the unique abilities and perspectives of individuals. We are committed to creating an inclusive environment where everyone feels valued, respected, and supported. Through acceptance, we strive to cultivate a community that promotes equal opportunities and empowers individuals to thrive.
Compassion
Compassion is the cornerstone of our company. We believe in approaching every interaction with empathy and understanding. It drives us to provide compassionate care and support to individuals with disabilities, ensuring their well-being and fostering a community where everyone feels valued and understood.
Respect
Respect is foundational to our company. We uphold the inherent dignity and worth of every individual, regardless of ability. It guides us to create an inclusive environment where everyone is treated with fairness, kindness, and consideration. We are committed to promoting respect in all aspects of our work, empowering individuals with disabilities to thrive with dignity and equality.
Understanding
Understanding is integral to our company's values. We strive to deeply comprehend the unique experiences, challenges, and aspirations of each as individuals. Through empathy and active listening, we cultivate an environment where every person feels heard, supported, and empowered. Our commitment to understanding drives our efforts to deliver tailored solutions and foster meaningful connections within our community.
What services & support do you provide?
All aspects of disability supports including:
- Personal Care
- Community Participation
- Transport
- Nursing services
- Domestic assistance and gardening
What do you find the most rewarding about being a provider?
Seeing my participants thrive when they receive the correct supports
What are you the proudest of and works well in your service?
Building support teams over just sending available workers
How do you ensure choice, control & person-centred care within your service?
Staff training, including participants in all areas of their supports
How do you maintain your provider compliance & ongoing obligations?
Staying updated on NDIS changes and guidelines
How do you market & advertise your service?
Website/Facebook
What IT systems do you use within your service?
Shiftcare but currently changing to caremaster due to issues with shiftcare, one drive and Xero
What do you find the most challenging about being a provider?
The politics
If you could give a few tips & tricks to other providers, what would they be?
Start out right; get the policies and procedures in place right from the beginning.
Additional Thoughts
"I bought thousands of dollars worth of NDIS packs before I found Disability Compliance Australia, you don’t need to spend a fortune, DCA makes it affordable for even an independent to get everything they need to become a registered provider, the 1:1 support is great, and they are up to date with the constant changes. DCA made our registration process so much easier and I can’t recommend them enough."