Escalation - Urgent & Non Urgent Events Policy & Procedures
Product information
Product Details
- Product Type: Policies & Procedures
- Version: 1
- Tags:
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Description:
This fully customisable, comprehensive, and ready-to-use Escalation - Urgent & Non-Urgent Events - Policy & Procedures template is designed to support you as an NDIS provider in developing a safe, consistent, and person-centred approach to establish a clear framework for identifying, reporting, and managing incidents or situations according to their level of urgency, aligning with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.
This template ensures that all events, issues, or incidents—whether urgent or non‑urgent—are managed promptly, safely, and consistently, minimising risk to participants, workers, and the organisation, define how to differentiate between urgent (immediate risk or crisis) and non‑urgent (requiring attention but not emergency) events, so workers respond appropriately, identify who should be contacted at each stage of escalation (e.g., supervisors, on‑call managers, emergency services), required accurate documentation, review, and follow‑up of all events, set standard expectations for how every worker should report and escalate an issue, regardless of shift or location and facilitate incident review to strengthen procedures and reduce recurrence.
Suitable for independent support workers, sole traders, unregistered & registered providers, medical and allied health professionals across Australia.
Also known as
- Incident Escalation Policy and Procedures
- Event Escalation and Response Policy
- Critical and Routine Event Management Policy
- Urgent and Non‑Urgent Incident Response Policy
- Escalation and Incident Response Framework
- Incident Management and Escalation Policy
- Managing Urgent and Non‑Urgent Events
- Client Safety and Incident Escalation Policy
- Risk and Event Escalation Procedure
- Critical Event and Escalation Management Policy