After Hours & On-call Policy & Procedures

Product Details

• Product Type: Policies & Procedures
• Version: 1
• Tags:
  1.5 Violence, Abuse, Neglect, Exploitation and Discrimination 2.1 Governance and Operational Management 2.2 Risk Management 2.5 Feedback & Complaints Management 2.6 Incident Management 2.7 Human Resource Management 2.8 Continuity of Supports 2.9 Emergency & Disaster Management 3.1 Access to Supports 3.2 Support Planning 3.4 Responsive Support Provision 4.1 Safe Environment
• Description:

  This fully customisable, comprehensive, and ready-to-use After Hours & On-call Policy & Procedures template is designed to support you as an NDIS provider in developing a safe, consistent, and person-centred approach to ensure participants continue receiving safe and effective support after business hours, define who is on‑call, what their duties are, and how workers access guidance or escalate issues, aligning with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This template provides procedures for managing emergencies, incidents, or urgent participant needs when senior management is unavailable, outlines expectations for workers' conduct, communication, and documentation. while working on‑call or working after hours, establishes reporting and handover processes so that all actions taken after hours are logged and followed up appropriately and meets organisational, legal, and industry standards for workforce coverage and client safety.

  Suitable for independent support workers, sole traders, unregistered & registered providers, medical and allied health professionals across Australia.  

  Also known as 

  • After‑Hours Support and Response Guide
  • On‑Call & Emergency Contact Policy and Procedures
  • Out‑of‑Hours Operations Policy and Procedures
  • Staff Availability After Hours Policy and Procedures