ACCC - Selling To & Supplying Consumers With Disability

Product Details

• Product Type: Forms
• Tags:
  Free Resources
• Description:

  This ACCC – Selling To & Supplying Consumers With Disability Toolbox Talk is designed to support NDIS providers in developing a safe, consistent, and person-centred approach to fair trading, ethical sales practices, and consumer protection when engaging with people with disability. It aligns with the NDIS Practice Standards, relevant legislation, and best-practice guidelines.

  This session is used to raise awareness, promote discussion, and provide clear guidance for managers, employees, volunteers, and contractors on their obligations under Australian Consumer Law, including avoiding misleading or deceptive conduct, unfair contract terms, high-pressure sales tactics, and unconscionable behaviour. It reinforces transparent communication, informed consent, clear pricing, accessible information, and respectful engagement with participants and their representatives.

  The toolbox talk highlights the importance of ethical business practices, safeguarding vulnerable consumers, promoting informed decision-making, and ensuring goods and services are supplied fairly, honestly, and without exploitation. It supports accountability, documentation, and complaint handling processes to maintain trust and regulatory compliance.

  Suitable for independent support workers, sole traders, unregistered and registered NDIS providers, and medical and allied health professionals across Australia.

  Also known as:

  • Consumer Law Compliance Toolbox Talk
  • Ethical Sales and Service Delivery Discussion
  • Fair Trading and Disability Consumer Protection Session
  • Responsible Selling Practices Toolbox Talk
  • Consumer Rights and Provider Obligations Discussion