NEW - myID & RAM System

What is changing?

From mid-2025, NDIS are strengthening how we check the identity of providers.  NDIS are replacing Provider Digital Access (PRODA) with Relationship Authorisation Manager (RAM).
This is a change to the online verification and authorisation service currently used to verify a provider’s identity. All providers and their employees who access NDIS portals will be required to set up an Australian Government managed identity, known as myID, to log in to RAM.  
 

Why are NDIS changing to RAM?

The NDIS is cracking down on fraud by strengthening our systems and improving our processes to detect, prevent and respond to fraud.  Strong identity checks help us keep participants, providers and the Scheme safe against scams, fraud and data breaches. It’s important NDIS make sure the providers they interact with are who they say they are. NDIS need to make sure they have the right permissions to access participant information. 
 

When are NDIS changing to myID and RAM? 

NDIS will change to myID and RAM in mid-2025.  Providers can prepare now by creating their myID. Providers can begin setting up their RAM account in mid-2025.
 

How do I prepare? 

You can set up your myID now. Keep reading for information about what is the appropriate identity strength required for your role.  More information about connecting to RAM will be available in mid-2025.
 

Do these changes impact how I log into the NDIS Quality and Safeguards Commission (NQSC) portal?

The NDIA and NQSC are working in partnership to implement this change.  Sign up to the NQSC newsletter to stay informed. 

What happens with PRODA – do I have to do anything?

The NDIA is phasing out PRODA and moving to Relationship Authorisation Manager (RAM). The first time a provider accesses NDIS systems using RAM, their PRODA access will be automatically cancelled.

What is RAM and what does it do?  

Relationship Authorisation Manager (RAM) is a verification service owned and managed by the Australian Tax Office (ATO). It allows you to access government online services on behalf of a business.

How do I prepare for RAM? See attached guide

How do I set up myID? See attached guide
 

LINKS

https://www.ndis.gov.au/news/10846-strengthening-provider-access-ndis-systems

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